At AusVapeShops, we aim to provide a secure and reliable shopping experience for customers across Australia. This Returns & Product Guarantee Policy explains how we handle returns, faulty items, and replacement requests.
We understand that customers may sometimes order the wrong flavour or change their mind after placing an order.
We accept change of mind returns only if the product is:
Factory sealed and unopened
Unused and in original condition
Still in its original packaging, heat-shrunk plastic wrap, or security seal
Returned within 2 days of the delivery date
Due to hygiene and safety standards, we cannot accept returns for any product that has been opened, unsealed, used, damaged, or tampered with.
Once the returned item has been received and inspected, we will process a refund for the product value. Original shipping fees are not refundable unless the item was sent incorrectly by us.
Although we do our best to supply quality products, electronic devices may occasionally arrive with a manufacturing fault or damage during transit.
Customers must contact us within 2 days of receiving the parcel if the item is faulty, damaged, or not working properly.
To request a replacement, please email our support team with:
Your order number
A clear photo or short video showing the issue
A short description of the problem
After reviewing your request, our team may provide a return address. The faulty or damaged product must be returned to the address provided by AusVapeShops for inspection.
Please do not send any item back without contacting us first. Unauthorised returns may not be accepted or processed.
Once the returned product has been received and inspected, we will confirm whether the item is faulty.
If the fault is approved, we may offer:
A replacement of the same item
A replacement of another available item of similar value
A refund if the product is out of stock
AusVapeShops reserves the right to refuse a replacement or refund if the product has been misused, opened, damaged by the customer, exposed to water, or returned without approval.
For change of mind returns, customers are responsible for return postage costs.
For faulty or damaged items, return shipping instructions will be provided after the support team reviews the case. The product must be returned to the address specified by AusVapeShops.
We are not responsible for items lost during return shipping. We recommend using a tracked delivery service when sending items back.
Customers are responsible for providing the correct shipping address at checkout.
AusVapeShops is not responsible for delays, failed delivery, lost parcels, or extra shipping costs caused by incorrect or incomplete address details provided by the customer.
This policy does not limit any rights you may have under the Australian Consumer Law. Customers may be entitled to a repair, replacement, or refund if a product has a major failure or does not meet acceptable quality standards.
⚠️ 18+ Only – This website and its products are intended for adults aged 18 years and over.
Products are not suitable for children, pregnant women, or breastfeeding women.
Keep all products away from children and pets.
For return, replacement, or product issue requests, please contact us through our website:
